Privacy Policy | Unified Desk

Introduction

Unified Desk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our revenue recovery platform and related services.

Information We Collect

Information You Provide

Account registration information (name, email, phone number)
Business information (practice name, locations, NPI numbers)
Payment information (processed securely through Stripe)
Communication data (support tickets, feedback)

Automatically Collected Information

Usage data and analytics
Device information and IP addresses
Call metadata and recordings (with consent)
Cookies and similar tracking technologies

How We Use Your Information

To provide and maintain our services
To process transactions and send related information
To send promotional communications (with your consent)
To respond to your comments and questions
To analyze usage and improve our services
To detect, prevent, and address technical issues

Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

Service providers who assist in our operations
Business partners with your consent
Law enforcement when required by law
Successors in the event of a merger or acquisition

Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications
Data portability

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@unified-desk.com.