Privacy Policy

Last updated: May 2026

Unified Desk ("we", "us", "our") provides communication, call intelligence, and operational tools for dental practices and Dental Service Organizations (DSOs). This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

Information You Provide

We collect information you provide directly, including:

  • Name
  • Email address
  • Phone numbers (office and mobile)
  • Practice information
  • Form submissions (Instant Audit, Stress Test, Booking)
  • Account information

Automatically Collected Information

We may collect:

  • IP address
  • Browser type
  • Device information
  • Usage data
  • Pages visited
  • Call metadata (time, duration, status)
  • Call recordings and transcripts (where enabled and legally permitted)

2. How We Use Your Information

We use your information to:

  • Provide and operate the Unified Desk platform
  • Deliver audit results and stress test results
  • Send service-related SMS messages only
  • Send booking confirmations and account notifications
  • Improve our services
  • Provide customer support
  • Comply with legal obligations

We do not sell your personal information.

3. SMS Communications

Unified Desk sends service-related SMS messages only. These messages include:

  • Audit results
  • Stress test updates
  • Booking confirmations
  • Account notifications

Unified Desk does not send marketing SMS messages.

How You Opt In

You opt in to receive SMS messages when you submit your phone number through:

  • The Instant Audit form
  • The Stress Test form
  • The Booking form

Each form includes clear SMS consent language.

Message Frequency

Message frequency varies based on your activity.

Opt Out

You may opt out at any time by replying STOP.

Reply HELP for assistance.

Charges

Message and data rates may apply.

Data Use

Your phone number is used only to deliver service-related SMS messages.

We do not share your phone number with third parties for marketing purposes.

Consent Not Required

SMS consent is not a condition of purchase.

4. How We Share Information

We may share information with:

  • Service providers (e.g., hosting, analytics, SMS delivery, payment processors)
  • Legal authorities when required
  • Professional advisors

We do not share your information with third parties for marketing.

5. Data Retention

We retain information as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Improve our platform

6. Security

We use reasonable safeguards to protect your information. No system is completely secure.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your information
  • Correct your information
  • Delete your information
  • Withdraw consent

Contact us to exercise these rights.

8. Children's Privacy

Our services are not intended for individuals under 18.

9. Changes to This Policy

We may update this Privacy Policy. The "Last Updated" date reflects the latest version.

10. Contact Us

Email: info@unified-desk.com
Website: https://www.unified-desk.com