Solution Intelligence

New Patient Calls Don't Get Second Chances

Parents calling about braces, patients asking about implants, families searching for a new dentist — they call every practice until someone answers. First to respond wins the patient.

30%

Of missed calls are new patient inquiries

$4,800

Avg ortho new patient case value

73%

Of callers who reach voicemail never call back

New patient acquisition is the lifeblood of practice growth. Yet most practices have no visibility into how many new patient calls go unanswered — or what those cases were worth. Unified Desk identifies new patient call patterns, quantifies conversion leakage, and deploys AI-powered recovery sequences to capture cases before they go to competitors.

What You Get

  • AI identifies new patient inquiry calls vs. existing patient calls
  • Calculates new patient case value by specialty
  • Tracks new patient conversion rate by office and by day
  • Auto-sends recovery SMS to missed new patient callers within 5 minutes
  • Weekly new patient leakage report with per-office breakdown

Related Specialties

Other Solutions

Instant Office Audit

Grade delivered by SMS in 60 seconds

Audit Your Office

We'll text you the audit results immediately

By entering your number you agree to receive SMS updates from Unified Desk. Reply STOP to opt out. Msg & data rates may apply.

Free instant audit. No credit card required.

Audit Your New Patient Conversion

Get a comprehensive analysis of your practice's new patient conversion performance with actionable recommendations.

Schedule Your Analysis