Up to 20% of dental calls involve insurance questions — and 35% of those stall before booking. Every stalled call represents a patient who may never come back.
20%
Of dental calls involve insurance questions
35%
Of insurance calls stall before booking
8.5 min
Avg delay per stalled insurance call
Insurance verification is the most common friction point in the patient journey — and the hardest to see without call intelligence. Patients who can't get quick answers about their coverage leave and find a practice that can. Unified Desk detects insurance-related calls, identifies stall patterns, and quantifies the revenue impact of verification delays.
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